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FAQ's

Frequently Asked Questions - Art Haux

  • 1. How does the custom artwork process work?
    Upload your dog's photo, choose your scene (like our beach or pool party settings), and we’ll create a fun, custom artwork featuring your furry friend — hidden in the scene for you to find!
  • 2. What kind of photo should I upload for custom artwork?
    Please upload a clear, high-quality photo where your dog is fully visible and well lit. Full-body shots work best for blending into the scenes.
  • 3. Can I add my dog's name to the artwork?
    Yes — but only for custom artworks. You'll have the option to add your dog's name when ordering a custom piece. Non-custom artworks (ready-made designs) cannot be personalized.
  • 4. How long does it take to create and deliver my artwork?
    Custom artworks usually take 5–10 business days to create. Non-custom artworks (ready-made prints) usually ship within 2–5 business days.
  • 5. Do you offer digital downloads?
    Yes — but only for custom artworks. When you order a custom piece, you can choose a digital download instead of a physical print if you prefer.
  • 6. Do you ship internationally?
    Yes! We ship physical prints worldwide. If you prefer faster delivery or no shipping fees, you can also choose a digital download option for custom artworks.
  • 7. Can I request a different background or a fully custom scene?
    Currently, you can choose from our available scenes (like beach and pool party). If you have a special request, email us at hello@arthaux.com — we’d love to hear from you!
  • 8. What if my order arrives damaged?
    If your physical print arrives damaged, contact us within 7 days at hello@arthaux.com, and we'll organize a replacement.
  • 9. Can I return or refund my artwork?
    Custom artworks are non-refundable as they are made specially for you. Non-custom artwork returns are handled according to our Returns Policy if damaged.
  • 10. Who owns the artwork after it’s made?
    You own the physical print or digital file for personal use only. Art Haux retains full copyright of all designs — commercial use, resale, or reproduction without permission is not allowed.
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