FAQ's
Frequently Asked Questions - Art Haux
Upload your dog's photo, choose your scene (like our beach or pool party
settings), and we’ll create a fun, custom artwork featuring your furry friend —
hidden in the scene for you to find!
Please upload a clear, high-quality photo where your dog is fully visible and well lit. Full-body shots work best for blending into the scenes.
Yes — but only for custom artworks. You'll have the option to add your dog's name when ordering a custom piece. Non-custom artworks (ready-made designs) cannot be personalized.
Custom artworks usually take 5–10 business days to create. Non-custom artworks (ready-made prints) usually ship within 2–5 business days.
Yes — but only for custom artworks. When you order a custom piece, you can choose a digital download instead of a physical print if you prefer.
Yes! We ship physical prints worldwide. If you prefer faster delivery or no shipping fees, you can also choose a digital download option for custom artworks.
Currently, you can choose from our available scenes (like beach and pool party). If you have a special request, email us at hello@arthaux.com — we’d love to hear from you!
If your physical print arrives damaged, contact us within 7 days at hello@arthaux.com, and we'll organize a replacement.
Custom artworks are non-refundable as they are made specially for you. Non-custom artwork returns are handled according to our Returns Policy if damaged.
You own the physical print or digital file for personal use only. Art Haux retains full copyright of all designs — commercial use, resale, or reproduction without permission is not allowed.